Services: How We Work

Focused Expertise

Like our doctor clients, PGI prides itself on the fact that it is a recognized expert. Our primary goal is to provide medical malpractice insurance to doctors and healthcare facilities. As a result of this targeted focus, our 20+ employees continuously develops their knowledge base through interaction and association with underwriters, market managers, carrier executives, clients, government officials, and other educational opportunities. All of our Customer Service Representatives, Producers and Officers are licensed agents, appointed by the quality carriers that we represent. Our solid relationships with these carriers enable in-person quarterly meetings, as well as access to financial updates, policy form reviews and industry trend information. These insights are unusual, and challenging, for multi-line agencies.

Team-Based Service

The typical medical professional liability insurance agency employs producers with their own books of business. These producers service and renew their accounts. They also typically sell property, automobile and general liability insurance, diluting the time necessary to educate themselves and their clients on medical professional liability insurance issues. This structure leads to generalities rather than focus on specific functions that fulfill the clients’ needs.

PGI is different.

We developed a team approach. This structure ensures focused service teams that are internal and external specialists. Externally, the teams connect with clients, discovers their needs, provide valuable information, and offer appropriate solutions. Internally, the teams assist each other and share knowledge, creating an effective and valuable resource for the entire organization. Each service team’s primary goals are communication and education. Team members contribute value through their focused expertise and solid relationships with carriers.